Refund & Cancellation Policy

1. Refund Eligibility

We offer a time-limited refund on annual subscription purchases under the following conditions:

• The refund request is made within 7 days of the original purchase date
• Fewer than 5 cards have been downloaded on the account at the time of the request
• The request is submitted to our support team via email (see Section 4)

Note: If either condition is not met — i.e., more than 7 days have passed since purchase, or 5 or more cards have been downloaded — the purchase is non-refundable.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• More than 7 days have elapsed since the purchase date
• 5 or more cards have been downloaded from the account
• The subscription was purchased as part of a promotional offer or discount campaign
• The account has been suspended or terminated due to a violation of our Terms of Service
• Renewal charges for auto-renewed subscriptions (we will send a reminder before renewal)

3. Cancellation Policy

• You may cancel your subscription at any time from Dashboard → Settings → Manage Subscription
• Cancellation stops future renewal charges but does not entitle you to a refund for the current billing period
• Your access to the Service continues until the end of your paid subscription period
• We do not offer pro-rata refunds for unused days in a subscription period

4. How to Request a Refund

To request a refund, email us at brandfestivecards@gmail.com with the subject line "Refund Request" and include:

• Your registered mobile number or email address
• Your full name
• Date of purchase
• Reason for refund request

We will review your request within 3 business days and notify you of the outcome. Approved refunds will be credited to the original payment method within 5–7 business days.

5. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend or terminate your account pending resolution. We encourage you to reach out to us directly — we are committed to resolving issues fairly and promptly.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

7. Contact Us

Festive Cards India
H No: 02-123/CNR Villa No: 43, Satyam Enclave, Jeedimetla,
Hyderabad, Telangana 500055
Email: brandfestivecards@gmail.com